Refund and Cancellation Policy

If you cancel before we begin work on your project, you get a full refund. Once we have started work, meaning we have begun design, development, content creation or any other deliverable, the fees paid for that project become non-refundable. This is because that time and effort has already been committed to your project.

If you are unhappy with the work in progress, tell us. We will revise it with you rather than treat a first draft as final.

Retainers are billed month to month with no lock-in period. You can cancel or pause at any time by telling us on WhatsApp or by email, with no notice period required.

Cancelling stops future billing. It does not refund the current or any past month, since that fee covers work already completed or in progress for that period.

Where a project requires an advance payment before work starts, that advance is fully refundable if you cancel before we begin work. Once work begins, the advance is treated the same as any other payment under this policy and becomes non-refundable.

If you were charged in error, such as a duplicate payment or an amount that does not match what was agreed, contact us and we will investigate and refund the incorrect amount. This is separate from, and not limited by, the policy above.

Approved refunds are issued to the original payment method through our payment gateway, typically within 7 to 10 business days. The exact time to reflect in your account depends on your bank or card provider.

To cancel a service or raise a refund request, contact us at hello@markedee.com or on WhatsApp at +91 78198 33633.